About the role...
As the System Administrator for Finance and Legal Systems, you will be responsible for the administration of all Finance and Legal SaaS systems.
In this role you can expect to...
- Always be learning new systems to help support its users.
- Own all of the level one support tickets including, access requests, user requests and questions, system outages and maintenance windows and the overall administration of the systems in the Finance and Legal portfolio.
- Escalation of all Level 2 and higher tickets to the appropriate resources on the Business Systems Team - this role will manage the ticket queue of all support tickets for the team.
- The direct point of contact for system outages and maintenance window notifications that impact users and will provide timely updates so users understand the current status of any system disruptions.
- Manage the periodic release schedule for systems like Netsuite, Coupa, Avalara, Ironclad, and similar systems. This task requires advanced awareness of the upcoming changes and how those will impact current users, organization of testing critical business processes, and remediating issues that are found in testing.
- Perform all the quarterly system reviews preparing controls for the system owner to validate and approve.
- Address user requests for minor customizations following an established SDLC process with approvals prior to deploying to production.
- Support end user requests to run reports, saved searches, custom dashboards
- Monitor end-user usage, daily system scripts and track system performance
- Execute SOX controls and assist in fulfilling audit requirements
- Review and manage bundled functionality for updates and initiate testing processes to validate any new functional changes to bundles.
You may be a good fit for our team if you have...
- Bachelor’s Degree in Information Systems, Business Administration, Finance or related field or equivalent experience
- 4+ years of Finance and Legal SaaS systems like Netsuite, Coupa, Anaplan, IronClad, Avalara, Stripe, Concur, or other similar systems or the desire and aptitude to learn new technologies and system processes.
- A current learning mindset that you can demonstrate by showing previous examples of how you learned a new system, accepted new responsibility for that system, and established a relationship of trust with your users through your interactions.
- Administrator-level knowledge of roles, permissions, page layouts, custom objects, scripting, workflows, reports, and dashboards.
- Administration certifications desired for this role.
- Previous Sarbanes-Oxley experience is also desired.
- Ability to work with autonomy in a fast-paced environment and a strong sense of accountability as well as a proven track record of driving results through indirect influence and delivering results.
- High proficiency in verbal and written communication. Solid presentation skills are desired.
- Strong attention to detail, goal oriented. Must be able to effectively manage multiple activities and/or projects concurrently.
- Adaptability, flexibility, and a willingness to work within changing priorities including ad hoc requests.
- Commitment to excellence in delivery of customer service.
- Comfortable in working with personnel at all levels of the organization. #LI-RP1
Colorado, California, Washington and New York City Applicants: To view base salary ranges for this role in your location and to learn more about which roles are eligible for bonus pay or commissions, please visit our Pay Transparency calculator. Information on our benefits can be found here. Intern ranges can be found here.
Life at HashiCorp
HashiCorp is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012. Join us on our journey as we work to support the world's most innovative companies as they transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.
At HashiCorp, we build the infrastructure that enables innovation. Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world. We're building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today.
HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.
HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please reach out to email@example.com
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