About the role...
We are looking for an Enablement Engineer to join our growing Professional Services team! As an Enablement Engineer, you will help our customers succeed through production, maintenance and occasional delivery of our Instructor Led training for HashiCorp Enterprise products. The ideal Enablement Engineer has a depth of knowledge from hands-on experience in a DevOps or infrastructure automation role, familiarity with the HashiCorp product suite and a passion for education and customer enablement.
In this role you can expect to…
- Keep training material up-to-date as our products and our customers’ needs evolve.
- Create content to educate and engage with classroom audiences.
- Build and maintain labs on the Instruqt platform.
- Take, record and action development based on customer feedback in class situations.
- Lead lab based activities with confidence and ad hoc demonstrations.
- Support other members of the team during training in a professional manner.
- Provide a delightful customer experience.
Occasionally you may (up to 25% of your time):
- Be an engaging and energetic instructor with an audience of customers.
- Deliver Instructor Led Training (ILT) in a virtual classroom setting.
- Travel onsite to conduct in-person private trainings.
You may be a good fit for our team if you have...
- HashiCorp Certification(s), or experience with adjacent technologies.
- Experience creating demos, workshops, or other technical materials.
- Training experience, including vetting and onboarding trainers.
- Good written, verbal, communication, and presentation skills.
- Experience with adult learning theory or instructional design.
- Linux and cloud platform experience (Azure, AWS, GCP).
- Knowledge of any programming or scripting languages.
- Ability to work with autonomy in a fast-paced environment and a strong sense of accountability as well as a proven track record of driving results through indirect influence and delivering results.
- Adaptability, flexibility, and a willingness to work within changing priorities including ad hoc requests.
- Commitment to excellence in delivery of customer service.
- Practical experience with Hashicorp’s tools.
- Built and managed CI/CD pipelines.
- Worked with git, markdown, and remarks.
- 3+ years Implementation or Professional Services, Customer Support experience, Sales Engineering experience or equivalent experience in a customer facing role.
HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.
#LI-JO1 #LI-REMOTE
Colorado, California, Washington and New York City Applicants: To view base salary ranges for this role in your location and to learn more about which roles are eligible for bonus pay or commissions, please visit our Pay Transparency Calculator below. Individual pay within the range will be determined based on job related-factors such as skills, experience, and education or training. Information on our benefits can be found via the link below. Intern ranges can be found below.
- Pay Transparency Calculator: https://bit.ly/3B7gwql
- Benefits: https://www.hashicorp.com/careers/benefits
- Intern Ranges: https://bit.ly/3H2soha
Life at HashiCorp
HashiCorp is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012. Join us on our journey as we work to support the world's most innovative companies as they transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.
About HashiCorp
At HashiCorp, we build the infrastructure that enables innovation. Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world. We're building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today.
HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.
HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please reach out to benefits@hashicorp.com
We comply with all laws and regulations set forth in the following posters: