Req IDJR102351

Jira/Atlassian Administrator

About the Role

As the Engineering Business Systems Analyst, you will be responsible for driving improvements in the processes and technologies utilized by Engineering teams at HashiCorp. Jira is a strategic platform and application used by most teams across HashiCorp and you will play a crucial role in how the platform is used across the organization. You will be responsible for front-end configurations, implementing customization, evaluating, implementing and managing plug-ins, integrations, and for being a go-to source for all Jira related questions and tasks. You will be a key partner and SME working with internal TPMs and Jira SME's across the organization to align Jira to our SDLC and best practices. You are naturally curious and like to solve problems. You are customer-centric.

In this role, you can expect to:

  • Be the Subject Matter Expert (SME) for Jira cloud instances, and other Atlassian products including: Confluence, Access, StatusPage, and various plugins
  • Be a change agent to drive transformation of how we manage work
  • Drive innovation on how work is performed using Jira
  • Create custom Jira projects, complex workflows and permission schemas
  • Create standard operating procedure documentation
  • Provide formal and informal training to Jira users, and less experienced Jira Admins
  • Provide guidance and direction to less experience Jira Admins
  • Identify, test and recommend new plugins to meet project requirements
  • Define access permission schemas for HashiCorp users
  • Be a key contact for Atlassian support
  • Align Jira with TPM processes and standards (Waterfall, Agile and Kanban)
  • Troubleshoot application issues and add-on integration issues in Jira and Confluence working with Atlassian support
  • Participate in requirements gathering for business processes, and determine ways to optimize/improve Jira setup and workflows, as well as identify where functionality can/cannot meet user requests
  • Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports
  • Provide User Management and support for users, manage system access across groups to ensure compliance, and maintain best practices. Create and manage security schemes, custom fields and configurations
  • Install, manage and administer Jira add-ons, plugins, and extensions
  • Providing assistance in the management and support of integrations between tools in the development landscape, including : Jira, Confluence, Access, GitHub, etc.

You may be a good fit for our team if:

  • Ability to work independently.
  • Strong change management skills
  • 2+ years experience as a Jira/Atlassian Administrator 
  • Detailed understanding of how to configure and coordinate data and projects within Jira and other Atlassian products
  • Solid understanding of Agile principles and project management methodologies
  • Ability to write custom JQL (Jira Query Language). #LI-RP1 #LI-Remote

Colorado, California, Washington and New York City Applicants: To view base salary ranges for this role in your location and to learn more about which roles are eligible for bonus pay or commissions, please visit our Pay Transparency Calculator below. Individual pay within the range will be determined based on job related-factors such as skills, experience, and education or training. Information on our benefits can be found via the link below. Intern ranges can be found below.

Life at Hashicorp

Life at HashiCorp

HashiCorp is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012. Join us on our journey as we work to support the world's most innovative companies as they transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.

About HashiCorp

At HashiCorp, we build the infrastructure that enables innovation.  Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world. We're building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today. 

HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.

HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please reach out to

We comply with all laws and regulations set forth in the following posters:

Know Your Rights: Workplace Discrimination is Illegal

EEO is the Law Supplement

Pay Transparency Non-Discrimination

Benefits at HashiCorp

Note: some benefits may differ from one country to another.