HashiCorp Customer Success

Get assistance through every step of your journey, from architecture to implementation to discovering new use cases that fit your business needs. Our team of strategic experts will guide you through the setup of your multi-cloud strategy.

HashiCorp Customer Success Diagram

Ensure your team's success

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Gold
Silver
Bronze
Hours of availability
24 X 7
(Sev-1 Urgent)
9-5, Monday - Friday
Us Local Time
European Central Time
N/A
Severity 1
Urgent
First Response
Resolution
60 minutes
24 elapsed hours
8 business hours
24 business hours
N/A
N/A
Severity 2
High
First Response
Resolution
4 business hours
3 business days
16 business hours
5 business days
N/A
N/A
Severity 3
Normal
First Response
Resolution
8 business hours
7 business days
24 business hours
7 business days
N/A
N/A
Severity 4
Low
First Response
Resolution
24 business hours
Best effort
24 business hours
Best effort
24 business hours
Best effort
Technical contacts allowed
4
3
2

Support Plan Details

Updates and Announcements

New Technical Blueprints for Vault and Terraform
New Technical Blueprints for Vault and Terraform

To thrive in an era of multi-cloud architecture, enterprises must evolve and understanding where to begin can be challenging. This is why we’ve created a set of prescriptive technical blueprints to guide businesses to cloud maturity. Reach out to your TAM for more info.

Launch of Enterprise Architecture & Implementation Services
Launch of Enterprise Architecture & Implementation Services

Over the past year we’ve seen a large growth in the adoption of our enterprise products. With that, organizations are deploying our tools in new and complex ways. To simplify and speed up adoption, we’ve launched Enterprise Architecture (EA) and Implementation Services (IS).

New Vault Reference Architecture
New Vault Reference Architecture

Review our updated Vault Reference Architecture showcasing the latest deployment best practices and recommended architecture setup of Vault.

Read More

The world’s leading companies trust HashiCorp

Training Courses

Training Courses

Learn how to use our products and discover best practices through our hands-on public and private training courses led by experienced HashiCorp engineers.

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