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Customer Success Support Engineer Intern

United States - Austin, Texas (Remote)

Support Engineer Intern

USA (Remote)

About HashiCorp

HashiCorp is a fast-growing startup that solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks. We build products to give organizations a consistent way to manage their move to cloud-based IT infrastructures for running their applications. Our products enable companies large and small to mix and match AWS, Microsoft Azure, Google Cloud, and other clouds as well as on-premises environments, easing their ability to deliver new applications for their business.

About the role...

HashiCorp is looking for high-caliber customer-facing engineering interns to join our Support Engineering team. This is a phenomenal opportunity to learn the values of essential communication, collaboration, and results via first-hand experience with the world's largest organizations. You are a fit if you love automation, process improvement, problem-solving, and have an appetite for customer service and satisfaction.

Collaborating with the Support Engineers on your team, you will learn how to positively impact customer satisfaction and success. You will help triage level 1 & 2 incoming issues related to Hashicorp products and work to find viable solutions. You will learn how to effectively contribute to product growth and development. You will attend customer and prospect meetings, as needed, to help debug or install the product. You are also expected to be a liaison between the customer and HashiCorp engineering.

In this role you can expect to...

  • Improve processes and tools for normal, repetitive support tasks using Automation.
  • Triage and help solving incoming support requests using Zendesk
  • Document and record all activity and communication with customers following both internal and external security standards.
  • Help our Support team reproduce and debug customer issues by using or building existing tooling or configuration. 
  • Attend weekly product engineering meetings to discuss issues pertinent to support. 
  • Collaborate with engineers, sales engineers, sales representatives, and technical account managers to schedule, coordinate, and become part of customer debugging calls.
  • Contribute to product documentation, customer knowledge base, and best practices guides. 

You may be a good fit for our team if you have...

  • Currently pursuing a bachelor’s degree in Computer Science, Software Engineering, Systems Administration, or equivalent training in the United States
  • Good understanding of Software Engineering or System Administration.
  • Handled a project, collaborating with your colleagues
  • Strong understanding of at least one Programming language 
  • Strong written and verbal communication skills. Technical writing experience is a plus. 
  • Good organization skills, an excellent work ethic, attention to detail, and self-starter attitude.
  • Excellent problem solving along with analytical and troubleshooting skills.
  • Currently pursuing a bachelor’s degree in Computer Science, Software Engineering, Systems Administration, or equivalent training in the United States

Please submit a cover letter that demonstrates your writing skills and tells us about your interest in being part of the HashiCorp story along with your resume.

HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. #LI-MM1

Benefits at HashiCorp

Note: some benefits may differ from one country to another.