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Regional Manager, Customer Success Architecture - East

United States (Remote)

About HashiCorp

HashiCorp is a fast-growing startup that solves development, operations, and security challenges in infrastructure so organizations can focus on mission-critical tasks. We build tools to ease these decisions by presenting solutions that span the gaps. Our tools manage both physical machines and virtual machines, Windows, Linux, SaaS and IaaS, etc.

About the Role

As​ ​a Regional Manager in the Customer Success Architecture team ​at​ ​HashiCorp,​ ​you​ ​will​ ​work​ ​in​ ​a​ high-performance​ ​team​ ​environment ​delivering​ ​best​ ​in​ ​class​ ​solutions​ ​for​ our ​customers​ ​through the management, support and mentorship of a Customer Success Architecture team Your leadership will guide the team towards an efficient technical practice, supporting customers in their adoption and success with HashiCorp products.

Our Customer Success Architects help HashiCorp customers define the vision and strategy to improve all aspects of application delivery, including security and privilege automation, datacenter and cloud provisioning, service discovery and connectivity, and application runtime automation.

In this role you can expect to:

  • Support and mentor your team to​ ​build​ ​a​ ​holistic​ ​view​ ​of the​ customer ​strategy, ​processes​ ​and​ ​integration​ ​of​ ​HashiCorp​ software
  • Work with other Regional Managers to build a robust and consistent methodology for the delivery of prescriptive technical guidance to help our customers adopt HashiCorp software
  • Set team objectives that deliver on our company goals and set individual expectations with team members that reflect priorities outlined by the team objectives
  • Report progress against team objectives to senior management, and to the organization on a consistent cycle
  • Role-model the HashiCorp principles, and use them to guide management practices
  • Work​ cross-functionally with other HashiCorp managers to​ ​translate​ customer ​business​ ​opportunities​ ​into​ ​technical solutions​ ​and​ ​new​ ​product​ ​requirements
  • Create and improve recommended architectural patterns and use-cases to ease the adoption of HashiCorp software
  • Support recruitment efforts to grow the Customer Success Architecture team
  • Help​ ​champion​ ​an​ ​environment​ ​for​ ​ongoing​ ​strategic​ ​customer​ ​success

You may be a good fit for our team if you have:

  • Leadership or managerial experience in leading teams to deliver an outstanding customer experience
  • Leadership or managerial experience in ​major​ ​transformation​ ​efforts​ ​involving​ ​significant​ ​process, organizational and​ ​technology​ ​change
  • Proficiency and experience with ​concepts​ ​and​ ​technologies​ ​used​ ​in​ ​software development, operations and​ ​security
  • Ability ​to​ ​work​ ​well​ ​in​ ​a​ ​highly​ ​dynamic​ ​​environment​ ​that​ ​focuses​ ​on​ ​providing outstanding​ ​customer​ ​service
  • Comfort working remotely and perform well given a high level of independence and autonomy
  • B.S.​ ​degree​ ​in​ ​an​ ​engineering​ ​or​ ​similar​ ​program​ ​from​ ​an​ ​accredited​ ​college​/​​university ​or​ ​equivalent​ ​experience
  • Comfort with ​national​ ​and​ ​occasionally​ ​global​ ​travel

 

Along with your resume, please provide a cover letter describing why you're passionate about working at HashiCorp, and what draws you to this role in particular. We encourage you to share specifics of your past professional experience that are relevant to this position and the opportunity.

 

HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. #LI-JN1



Benefits at HashiCorp

Note: some benefits may differ from one country to another.