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Implementation Services Engineer

United States (Remote)

About HashiCorp

HashiCorp is a fast-growing startup that solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks. We build products to give organizations a consistent way to manage their move to cloud-based IT infrastructures for running their applications. Our products enable companies large and small to mix and match AWS, Microsoft Azure, Google Cloud, and other clouds as well as on-premises environments, easing their ability to deliver new applications for their business.

About the role...

We are building a team of Implementation Services Engineers to ensure the successful delivery of HashiCorp’s solutions for our enterprise customers. As a member of the Customer Service & Support organization, the Implementation Services Engineer will be responsible for the project management and technical aspects of implementations.  This starts with an internal hand-off with Sales all the way to a successful deployment, and a hand-off to the designated Technical Account Manager.

In this role you can expect to...

  • Participate in the full lifecycle of a client implementation from initial internal hand-off from our sales team and sales engineer to installation, system configuration, and testing
  • In some cases, you are also expected to provide some amount of training and limited post implementation support
  • Be a Subject Matter Expert (SME) on HashiCorp architecture, tools and products
  • Provide guidance for business decisions during the implementation from a technical perspective on issues such as: performance, scalability, reliability, and security
  • Work with our Product Management, Product Engineering and Support team to resolve issues that occur during the implementation
  • Manage the implementation plan, sharing weekly status reports
  • Set, manage and meet mutual expectations with the customer to ensure satisfactory completion of implementation projects
  • Handle escalations where necessary and manage customer as well as internal resources expectations
  • Facilitate discovery and requirements analysis sessions with customers and the HashiCorp team
  • Develop project plans and estimates in order to deliver on time and within budget
  • Track and report project metrics to ensure project success and mitigate risk

You may be a good fit for our team if you have...

  • 5+ years Technical Account Management, Customer Support experience or Sales Engineering experience or equivalent experience - practitioners are highly encouraged to apply
  • At least 5 years in a customer facing role/customer success role
  • Ability to provide guidance for HashiCorp product deployment with strong skill sets in infrastructure architecture, cloud, IT operations, security, and development technologies and processes
  • Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms
  • Proficiency and/or knowledge of existing HashiCorp tools such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others
  • Expertise in open source and SaaS is a major advantage
  • Experience with implementing software products or solutions to large enterprise companies
  • Excellent presence; strong written and verbal communication skills
  • Upbeat, passionate, and unparalleled customer focus
  • Experience managing and influencing change in organizations
  • Strong project management skill
  • This role can have up to 50% travel, in times when it is safe to do so. 
  • B.S. degree in an engineering or similar program from an accredited college / university preferred or equivalent experience

 

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HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

Benefits at HashiCorp

Note: some benefits may differ from one country to another.

Medical, dental & vision

HashiCorp offers your choice of medical plans as well as dental and vision coverage for you and any dependents, including spouses, domestic partners, and children. Coverage begins upon your first day of hire.

Life & disability insurance

HashiCorp provides life insurance coverage in the amount equal to your annual salary at no cost to you. If you would like additional coverage, you have the option to enroll in voluntary life insurance for yourself or your dependents. You will also be covered under our short term and long term disability policies in the event that you are unable to work for an extended period of time due to a health condition.

Flexible spending account (FSA)

You can set aside pretax money to go towards the purchase or payment of approved health care and dependent care expenses. These can include copays, birth control, day care for children or elder adults, acupuncture, and more.

Vacation and Other Leaves

We believe in giving our employees the opportunity to recharge and refresh, and our vacation policy reflects that. Our Paid Vacation Policy offers employees 4 weeks of vacation per year. So, whether you’d like to vacation on a beach or relax at home, it’s up to you! Additionally, we offer 10 days of paid sick leave per year, bereavement leave, miscarriage leave and extended personal leave. We value your health and well-being and empower you to take ownership of your earned and well-deserved time away.

401(k)

Our 401(k) plan provides a variety of investment options to help you fund your retirement. The plan allows you to contribute a designated amount of your pre-taxed income from each paycheck thereby lowering your taxable annual income. The plan also offers employees the opportunity to enroll in Roth, and after-tax contributions.

Family Expansion Benefit

We are dedicated to supporting the needs of our employees and their families in a way that is inclusive of all family structures. That is why we’re proud to offer a Family Expansion Benefit through Carrot designed to support a variety of family expansion methods that range from Adoption to Fertility treatments, and can be customized to the needs and preferences of each individual employee.

Maternity and Parental Leave

To bond with their newborn, we provide birthing parents up to 16 weeks of paid maternity leave via short-term disability and HashiCorp’s parental leave policy. For non-birthing parents (including adoptive) we offer 8 weeks of paid parental leave.

Expanded Mental Health Support

We understand the importance of supporting our employees mental health, and are committed to doing this through a variety of resources. In addition to offering an Employee Assistance Program (EAP), we provide employees access to an on-demand behavioral healthcare benefit through Ginger.