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Product Education Engineer

United States (Remote)

About HashiCorp

HashiCorp is a fast-growing startup that solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks. We build products to give organizations a consistent way to manage their move to cloud-based IT infrastructures for running their applications. Our products enable companies large and small to mix and match AWS, Microsoft Azure, Google Cloud, and other clouds as well as on-premises environments, easing their ability to deliver new applications for their business.

About the role:

In this role you will produce architectural guidance that customers can use to implement HashiCorp products and use cases in production. You will synthesize existing internal resources and collaborate with Solutions Engineers, Support, and Customer Success Architects to draft, edit, and maintain our multi-cloud architecture recommendations. You will produce checklists, questionnaires, guides and other documentation to help enterprises succeed in implementing HashiCorp products. 

In this role, you can expect to:

  • Collaborate with departments across HashiCorp to document how enterprises implement infrastructure automation, zero trust security, and network infrastructure automation in production.
  • Identify common customer implementation patterns and pain points. Address them in new and existing public documentation.
  • Conduct user interviews with current customers to identify successful training tactics and collaboration patterns.
  • Identify content gaps based on customer needs and existing resources.
  • Prioritize new content requests from across internal teams and manage multiple streams of content in process.
  • Become fluent across the full stack of HashiCorp production products (Terraform, Vault, Consul, Nomad, Packer, and others) and supporting platforms and services (hosting, monitoring, governance, and others).

You may be a good fit if you have:

  • 5+ years of experience educating the users or administrators of devops tools, either internally, as a consultant, or for a devops tooling company.
  • Experience deploying, securing, or maintaining applications on at least one cloud platform (AWS, Azure, GCP, or others).
  • Experience creating cleanly written, customer facing documentation or architectural recommendations. 
  • Experience leading ongoing, multi-stakeholder projects. 
  • Humility and curiosity about how to learn and to help others learn.
  • Optional: Operational knowledge of HashiCorp’s Enterprise products.

#LI-CP1 #LI-REMOTE

HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

For more information regarding how HashiCorp collects, uses, and manages personal information, please review our Privacy Policy.

 

Benefits at HashiCorp

Note: some benefits may differ from one country to another.

Medical, dental & vision

HashiCorp offers your choice of medical plans as well as dental and vision coverage for you and any dependents, including spouses, domestic partners, and children. Coverage begins upon your first day of hire.

Life & disability insurance

HashiCorp provides life insurance coverage in the amount equal to your annual salary at no cost to you. If you would like additional coverage, you have the option to enroll in voluntary life insurance for yourself or your dependents. You will also be covered under our short term and long term disability policies in the event that you are unable to work for an extended period of time due to a health condition.

Flexible spending account (FSA)

You can set aside pretax money to go towards the purchase or payment of approved health care and dependent care expenses. These can include copays, birth control, day care for children or elder adults, acupuncture, and more.

Vacation and Other Leaves

We believe in giving our employees the opportunity to recharge and refresh, and our vacation policy reflects that. Our Paid Vacation Policy offers employees 4 weeks of vacation per year. So, whether you’d like to vacation on a beach or relax at home, it’s up to you! Additionally, we offer 10 days of paid sick leave per year, bereavement leave, miscarriage leave and extended personal leave. We value your health and well-being and empower you to take ownership of your earned and well-deserved time away.

401(k)

Our 401(k) plan provides a variety of investment options to help you fund your retirement. The plan allows you to contribute a designated amount of your pre-taxed income from each paycheck thereby lowering your taxable annual income. The plan also offers employees the opportunity to enroll in Roth, and after-tax contributions.

Family Expansion Benefit

We are dedicated to supporting the needs of our employees and their families in a way that is inclusive of all family structures. That is why we’re proud to offer a Family Expansion Benefit through Carrot designed to support a variety of family expansion methods that range from Adoption to Fertility treatments, and can be customized to the needs and preferences of each individual employee.

Maternity and Parental Leave

To bond with their newborn, we provide birthing parents up to 16 weeks of paid maternity leave via short-term disability and HashiCorp’s parental leave policy. For non-birthing parents (including adoptive) we offer 8 weeks of paid parental leave.

Expanded Mental Health Support

We understand the importance of supporting our employees mental health, and are committed to doing this through a variety of resources. In addition to offering an Employee Assistance Program (EAP), we provide employees access to an on-demand behavioral healthcare benefit through Ginger.