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Customer Success Architect - Enterprise

United States - Bay Area, California (Remote)

About the Role

As​ ​a Customer Success​ ​Architect​ ​at​ ​HashiCorp, you will be responsible for the delivery of outstanding technical guidance and the successful enablement of our largest customers. Your primary objective will be to drive the achievement of measurable value (value-based outcomes) with HashiCorp customers, leading to product adoption, renewal and expansion.

Customer Success Architects help HashiCorp customers define the vision and strategy to improve all aspects of application delivery, including security and privilege automation, datacenter and cloud provisioning, service discovery and connectivity, and application runtime automation.

An ideal candidate will have a successful track record in customer leadership, focused on technology and organizational transformation. They will have demonstrated the ability to become a trusted technical advisor to customer and business leaders.

In this role you can expect to:

  • Communicate the business value of the HashiCorp Product Suite to customer executives
  • Articulate the technical functionality of HashiCorp products to multiple ​technical​ ​audiences
  • Educate and advise customer users on how to use and adopt the functionality of HashiCorp products within their strategy and processes to achieve measurable value
  • Work​ ​with​ ​HashiCorp Product​ ​Management​ to​ ​translate​ customer ​business​ ​opportunities​ ​into​ ​technical solutions​ ​and​ ​new​ ​product​ ​requirements
  • Partner with Customer Success Managers to identify and manage customer risks and opportunities as they relate to product adoption, renewal and expansion
  • Work with Customer Education to build valuable educational content to help customers adopt our products and successfully integrate them into their workflows
  • Help​ ​champion​ ​an​ ​environment​ ​for​ ​ongoing​ ​strategic​ ​customer​ ​success

You may be a good fit for our team if you have:

  • Led or managed ​major​ ​transformation​ ​efforts​ ​involving​ ​significant​ ​process, organizational and​ ​technology​ ​change
  • Served as part of a key customer leadership team
  • Significant experience as a practitioner or strategist using at least one HashiCorp tool or competitive technology in a production capacity
  • Strong understanding of cloud principles in relation to cost-saving, security, elasticity and redundancy
  • Strong understanding of DevOps best practices and their value
  • Deep​ ​technical​ ​expertise​ ​in​ ​cloud and on-premise infrastructure​ ​management,​ ​application​ ​deployment and​ ​practical security​ ​methodology​
  • Proficiency and experience with ​concepts​ ​and​ ​technologies​ ​used​ ​in​ ​software development, operations,​ ​security,​ ​cloud,​ ​microservices,​ ​containers,​ ​and​ ​scheduling​ ​platforms
  • Ability ​to​ ​work​ ​well​ ​in​ ​a​ ​highly​ ​dynamic​ ​​environment​ ​that​ ​focuses​ ​on​ ​providing outstanding​ ​customer​ ​service
  • Comfort working remotely and perform well given a high level of independence and autonomy
  • B.S.​ ​degree​ ​in​ ​an​ ​engineering​ ​or​ ​similar​ ​program​ ​from​ ​an​ ​accredited​ ​college​/​​university ​or​ ​equivalent​ ​experience
  • Certification as a cloud professional​ ​(AWS, Azure, GCP)
  • Comfort with ​national​ ​and​ ​occasionally​ ​global​ ​travel

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Benefits at HashiCorp

Note: some benefits may differ from one country to another.

Medical, dental & vision

HashiCorp offers your choice of medical plans as well as dental and vision coverage for you and any dependents, including spouses, domestic partners, and children. Coverage begins upon your first day of hire.

Life & disability insurance

HashiCorp provides life insurance coverage in the amount equal to your annual salary at no cost to you. If you would like additional coverage, you have the option to enroll in voluntary life insurance for yourself or your dependents. You will also be covered under our short term and long term disability policies in the event that you are unable to work for an extended period of time due to a health condition.

Flexible spending account (FSA)

You can set aside pretax money to go towards the purchase or payment of approved health care and dependent care expenses. These can include copays, birth control, day care for children or elder adults, acupuncture, and more.

Vacation and Other Leaves

We believe in giving our employees the opportunity to recharge and refresh, and our vacation policy reflects that. Our Paid Vacation Policy offers employees 4 weeks of vacation per year. So, whether you’d like to vacation on a beach or relax at home, it’s up to you! Additionally, we offer 10 days of paid sick leave per year, bereavement leave, miscarriage leave and extended personal leave. We value your health and well-being and empower you to take ownership of your earned and well-deserved time away.

401(k)

Our 401(k) plan provides a variety of investment options to help you fund your retirement. The plan allows you to contribute a designated amount of your pre-taxed income from each paycheck thereby lowering your taxable annual income. The plan also offers employees the opportunity to enroll in Roth, and after-tax contributions.

Family Expansion Benefit

We are dedicated to supporting the needs of our employees and their families in a way that is inclusive of all family structures. That is why we’re proud to offer a Family Expansion Benefit through Carrot designed to support a variety of family expansion methods that range from Adoption to Fertility treatments, and can be customized to the needs and preferences of each individual employee.

Maternity and Parental Leave

To bond with their newborn, we provide birthing parents up to 16 weeks of paid maternity leave via short-term disability and HashiCorp’s parental leave policy. For non-birthing parents (including adoptive) we offer 8 weeks of paid parental leave.

Expanded Mental Health Support

We understand the importance of supporting our employees mental health, and are committed to doing this through a variety of resources. In addition to offering an Employee Assistance Program (EAP), we provide employees access to an on-demand behavioral healthcare benefit through Ginger.