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Product Education Engineer, Consul

United States (Remote)

About HashiCorp

HashiCorp is a fast-growing startup that solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks. We build products to give organizations a consistent way to manage their move to cloud-based IT infrastructures for running their applications. Our products enable companies large and small to mix and match AWS, Microsoft Azure, Google Cloud, and other clouds as well as on-premises environments, easing their ability to deliver new applications for their business.

About the role…

As a Product Education Engineer at HashiCorp, you will become an expert in Consul (including Consul Enterprise) and teach others to become experts. You will be the source of truth for operational recommended practices, implementation guidance, and solution architecture.

Consul is a distributed service mesh to connect, secure, and configure services across any runtime platform and public or private cloud. It is primarily operated in code and on the command line. Consul is one of the most popular infrastructure projects on GitHub and sees over 1 million downloads each month. Consul Enterprise builds on those features for global organizations operating mission-critical systems at scale. For this role you should be comfortable working with code and the command line.

This role is cross-functional between product, engineering, sales engineering, and customer success. You should be excited about taking feedback and requests from the field, coming up with creative solutions to real-world problems, and documenting those solutions for others to learn from. You should be passionate about devops, microservices, security, teaching, and education — both internally for HashiCorp employees and externally for HashiCorp users.

In this role you can expect to...

  • Create hands-on lab exercises and interactive experiences to help practitioners become confident with Consul.
  • Create slides and diagrams to explain the concepts around using Consul.
  • Write recommended and best practice guides for using Consul in production. 
  • Curate educational resources created by other HashiCorp staff and the open source community.
  • Write clear, step-by-step guides for specific Consul use cases.
  • Convert existing code samples to work on multiple cloud providers and for mixed workloads.
  • Collaborate with other education engineers, sales engineers, product management, engineering, and solution architects to understand customer use cases and document solutions

You may be a good fit for our team if you have...

  • In your cover letter or resumé, describe how you’ve worked with microservices, DNS, proxies, or any distributed system deployment. Include a link to a sample of your writing or conference presentation, on any technical topic - a sample is strongly encouraged.
  • Genuine curiosity in learning how to learn and how to teach others to learn efficiently.
  • Excellent written and verbal communication skills - this will be tested during the interview process and is required to be successful.
  • Previous experience with Consul, production experience is not required. 
  • 2+ years of experience in a customer-facing technical role such as technical trainer, sales engineer, technical account manager, customer success engineer, enterprise architect, software engineer, or other relevant work experience.
  • Experience running command line applications and developing/deploying web services on the cloud is required. 
  • Experience in teaching or education. This could be as a technical evangelist, tutor, or mentor.
  • Experience operating and maintaining Consul in a production environment is strongly preferred.
  • Experience with audio/video (recording, microphones, Adobe Premiere Pro, Screenflow or Camtasia) is preferred, but not required.
  • Experience with graphic design or visual explanations in preferred but not required.
  • Experience delivering curriculum, exams, and certifications via training partners is preferred but not required.

#LI-CP1 #REMOTE

HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

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Benefits at HashiCorp

Note: some benefits may differ from one country to another.

Medical, dental & vision

HashiCorp offers your choice of medical plans as well as dental and vision coverage for you and any dependents, including spouses, domestic partners, and children. Coverage begins upon your first day of hire.

Life & disability insurance

HashiCorp provides life insurance coverage in the amount equal to your annual salary at no cost to you. If you would like additional coverage, you have the option to enroll in voluntary life insurance for yourself or your dependents. You will also be covered under our short term and long term disability policies in the event that you are unable to work for an extended period of time due to a health condition.

Flexible spending account (FSA)

You can set aside pretax money to go towards the purchase or payment of approved health care and dependent care expenses. These can include copays, birth control, day care for children or elder adults, acupuncture, and more.

Vacation and Other Leaves

We believe in giving our employees the opportunity to recharge and refresh, and our vacation policy reflects that. Our Paid Vacation Policy offers employees 4 weeks of vacation per year. So, whether you’d like to vacation on a beach or relax at home, it’s up to you! Additionally, we offer 10 days of paid sick leave per year, bereavement leave, miscarriage leave and extended personal leave. We value your health and well-being and empower you to take ownership of your earned and well-deserved time away.

401(k)

Our 401(k) plan provides a variety of investment options to help you fund your retirement. The plan allows you to contribute a designated amount of your pre-taxed income from each paycheck thereby lowering your taxable annual income. The plan also offers employees the opportunity to enroll in Roth, and after-tax contributions.

Family Expansion Benefit

We are dedicated to supporting the needs of our employees and their families in a way that is inclusive of all family structures. That is why we’re proud to offer a Family Expansion Benefit through Carrot designed to support a variety of family expansion methods that range from Adoption to Fertility treatments, and can be customized to the needs and preferences of each individual employee.

Maternity and Parental Leave

To bond with their newborn, we provide birthing parents up to 16 weeks of paid maternity leave via short-term disability and HashiCorp’s parental leave policy. For non-birthing parents (including adoptive) we offer 8 weeks of paid parental leave.

Expanded Mental Health Support

We understand the importance of supporting our employees mental health, and are committed to doing this through a variety of resources. In addition to offering an Employee Assistance Program (EAP), we provide employees access to an on-demand behavioral healthcare benefit through Ginger.