RemoteAustralia
Req IDJR101809

IT Systems Engineer

About the role

HashiCorp is looking for a high-caliber Information System Engineer who will provide both support to our employees and help grow the infrastructure that helps us scale! The role requires significant hands-on experience, as this person will be working on long-term projects as well as handling day-to-day user support

You'll report to the IT Manager - User Support EMEA/APAC, the Information Systems Engineer will be a key member of the IT Team, and will operate as a trusted advisor and primary resource for end-user support, as well as multi-functional support for both technical and non-technical groups at HashiCorp. The successful candidate will be comfortable in a fast-paced environment with significant and exciting change.

In this role you can expect to

  • Respond to information technology help desk requests and provide assistance via phone, e-mail, remote access, and onsite support; escalating more complex requests to senior staff members
  • Update all assigned tickets on a daily basis
  • Performs tasks assigned by the IT Manager in a timely and professional manner.
  • Perform basic configuration, installation and maintenance of workstations, laptops, printers, telephones, mobile devices, and other peripherals
  • Troubleshoot basic software, hardware, and network issues; escalating more complex issues to senior staff members
  • Train end-users in operating systems, application programs, and basic computer functionality
  • Excellent written skills to write, maintain documentation and knowledge base articles.
  • Support the on-boarding and off-boarding of employees
  • Perform software and hardware procurement for staff
  • Track and maintain IT inventory
  • Maintain and deploy laptops for new hires and return laptops from departed employees.
  • Unpack, organize and open boxes of equipment
  • Ship equipment and RMA equipment to local Shipment vendor

You may be a good fit for our team if you have

  • At least 2 years helpdesk experience
  • At least 2 years of experience tracking tickets via Fresh Service, ZenDesk, JIRA or other enterprise ticketing systems
  • Understanding of ITIL best practices
  • Basic networking and hardware knowledge
  • Efficient in Windows 10, Apple Mac, iOS, Android
  • Experience in administration of SaaS applications, especially with Okta, gPanel
  • Excellent communication skills and a flexible professional attitude
  • Affinity for dealing with details and enjoys doing it
  • The ability to work independently using your own initiative to find solutions to non-standard issues and requests, can-do attitude to problem solving
  • Ability to operate in high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible
  • Energetic, resourceful and a hands-on individual
  • Asset Management of IT equipment experience, preferably using Assetsonar
  • Ability to lift 50 lbs in order to move equipment as necessary
  • Ability to crawl under a desk in order to access equipment as necessary
  • Incumbents may be on call to provide support services during off-hours
Life at Hashicorp

Life at HashiCorp

HashiCorp is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012. Join us on our journey as we work to support the world's most innovative companies as they transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.

About HashiCorp

At HashiCorp, we build the infrastructure that enables innovation.  Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world. We're building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today. 

HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.

HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please reach out to benefits@hashicorp.com

We comply with all laws and regulations set forth in the following posters:

EEO is the Law

EEO is the Law Supplement

Pay Transparency Non-Discrimination

Benefits at HashiCorp

Note: some benefits may differ from one country to another.