Information Systems Engineer

Information Systems Engineer

LOCATION: SAN FRANCISCO HQ (Local Candidates only please)


JOB DESCRIPTION:
HashiCorp is looking for a high-caliber IT Systems Engineer who will provide both support to our employees and help grow the infrastructure that helps us scale! The role requires significant hands-on experience, as this person will be working on long-term projects as well as handling day-to-day user support.

Working with the Director of IT, the Systems Engineer will be a key member of the IT Team, and will operate as a trusted advisor and primary resource for end-user support, as well as multi-functional support for both technical and non-technical groups at HashiCorp. You will be comfortable in a dynamic environment with significant and exciting change.

RESPONSIBILITIES:

  • Perform analysis of systems and identify problem areas, identify ways of improving existing systems.
  • Work with other team members to monitor, analyze system components and make recommendations regarding system security, network capacity.
  • Design, build, configure and tackle problems with workstation technology management platforms (including, but not limited to, JAMF for macOS management).
  • Manage physical infrastructure for an office of up to 100 employees, including Meraki WiFi/switching, enterprise document management solutions, printing/scanning configuration, videoconferencing and VoIP.
  • Coordinate with Engineering, Development/QA and other functional group to roll out and adopt new services/platforms.
  • Be an authority for macOS and Windows systems design, integration, and interoperability.
  • Provide hands-on support for users of various technical backgrounds, both here in San Francisco as well as for users around the globe.
  • Integrate the various SaaS platforms that our end users use daily with SAML providers as needed.
  • Support the on-boarding and off-boarding of new HashiCorp employees, as well as the infrastructure to automate these processes.
  • Perform hardware procurement for staff and set-up hardware repair with third-party vendors such as Apple, Dell and Lenovo.


REQUIREMENTS:

  • 7+ years of experience with MacOS and working knowledge of Linux and Windows.
  • 7+ years of experience with hands-on user support in a corporate environment
  • 5+ years of experience of hardware component concepts, storage, load balancing, firewalls, server class hardware, and clustering solutions
  • 5+ years of experience administering enterprise SaaS applications such as Salesforce, Google Apps and Dropbox
  • 3+ years of experience with JAMF, including package building, policy enforcement and user training
  • 3+ years of experience tracking tickets via ZenDesk, JIRA or other enterprise ticketing systems
  • Understanding of network and infrastructure services concepts such as DNS, NTP, DHCP, and SNMP
  • Ability to think holistically for a given project or problem
  • Creative problem solving and aptitude for systems thinking.
  • Strong written and oral communication skills including the ability to communicate complex issues to technical and non-technical staff and management.
  • Experience exercising high levels of initiative, judgement and diplomacy required.
  • Ability to successfully handle multiple priorities and possess a high level of discipline while remaining flexible.
  • Datacenter cabling, racking experience.
  • Moderate lifting/physical activity (up to 50 lbs.), scheduled night/weekend work as needed. Incumbent may be on call to provide support services during off-hours.
  • Key attributes required - Sense of humor, kindness, humility and integrity.
  • Bachelor’s degree is helpful, but not required.
  • Industry-standard certifications such as CCNA, Google IT Certification, RHCE or Server+ are preferred, but not required.

HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.  #LI-MM1


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