Systems Administrator

Netherlands - Remote

This position must be based in the Netherlands
Job description:
HashiCorp is looking for a high-caliber System Administrator who will provide both support to our employees and help grow the infrastructure that helps us scale! The role requires significant hands-on experience, as this person will be working on long-term projects as well as handling day-to-day user support.
You'll report to the Manager - User Support, the  System Administrator will be a key member of the IT Team, and will operate as a trusted advisor and primary resource for end-user support, as well as multi-functional support for both technical and non-technical groups at HashiCorp. The successful candidate will be comfortable in a fast-paced environment with significant and exciting change.
Responsibilities:
• Respond to information technology help desk requests and provide assistance via tickets, e-mail, and remote access (via Zoom); escalating more complex requests to senior staff members.
• Perform basic configuration, installation and maintenance of workstations and laptops, and mobile devices.
• Troubleshoot basic software, hardware, and network issues; escalating more complex issues to senior staff members.
• Provide training to improve new hire awareness of all IT services and best practices.
• Assist in creating documentation and training manuals.
• Support the on-boarding and off-boarding of employees.
• Perform software and hardware procurement for staff.
• Track and maintain IT inventory.
• Collect laptops from departed employees in EMEA. Wipe, reinstall the OS, configure and redeploy returned laptops as loaners within EMEA when the need arises.
Requirements:
• At least 3 years helpdesk experience
• At least 3 years with IAM solutions including user provisioning, role-based access control, authentication, and authorization, such as Okta, SailPoint, CyberArk, PowerBroker, Active Directory, or ForgeRock.
• At least 3 years of experience tracking tickets via ZenDesk, JIRA or other enterprise ticketing systems.
• Basic networking and hardware knowledge.
• Efficient in Windows 10, Apple Mac, iOS, Android, Cloud storage, JAMF.
• Experience in administration of SaaS applications. 
• Excellent communication skills and a flexible professional attitude.
• Affinity for dealing with details and enjoys doing it
• Ability to operate in high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible.
• Energetic, resourceful and a hands-on individual.
• Asset Management of IT equipment experience.
• Ability to lift 50 lbs in order to move equipment as necessary.
• Asset Management of IT equipment experience.
• Incumbent may be on call to provide support services during off-hours.
Education:
• Bachelor’s degree is helpful, but not required.
• Industry-standard certifications such as CCNA, Google IT Certification, RHCE or Server+ are preferred, but not required.
• HashiCorp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

HashiCorp embraces diversity and equal opportunity. We are committed to establishing a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. #LI-MM1


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