Technical Account Manager - Central

HashiCorp is seeking a Customer Success Technical Account Manager (TAM) in the Central US to manage the end-to-end relationship with our enterprise customers. As a post-sales TAM at HashiCorp, you will work in a high-performance team environment to drive Customer Success by providing lifecycle management for a portfolio of HashiCorp companies.

Responsibilities

  • Customer Lifecycle Management for Customer Success
    • Manage customer success by owning the end-to-end post sales customer lifecycle – including on-boarding, expansion phase, and renewals
    • Provide technical leadership for customer on-boarding projects at large Financial Services, Healthcare, Retail and other industry verticals
    • Provide Technical Account management for a portfolio of enterprise customers
    • Driver customer success via high touch and low touch methods (automation tools)
    • Conduct QBRs for enterprise customers
    • Drive successful customer renewals with low churn and work with sales ops to execute renewals
  • Customer Onboarding
    • Ability to provide expert guidance for HashiCorp product deployment with strong skill sets in infrastructure architecture, cloud, IT operations, security, and development processes
    • Create a frictionless onboarding process for the customer by working closely with Support, Services and Sales Engineering teams within HashiCorp
  • Project Management
    • Project liaison support for managing product deliveries into customers – especially for custom deliverables.
    • Conduct regular requirements gathering reviews and project reviews

Requirements

  • Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms 
  • Proficiency and/or knowledge of existing HashiCorp tools such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others 
  • 5+ years Technical Account Management, Customer Support experience or Sales Engineering experience or equivalent experience - practitioners are welcome as well
  • Expertise in open source and SaaS is a major advantage
  • Ability to provide expert guidance for HashiCorp product deployment with strong skill sets in infrastructure architecture, cloud, IT operations, security, and development technologies and processes
  • Self-starter with proven track record of customer facing roles and working with executives
  • Experience with implementing software products or solutions to large and dynamic enterprise companies
  • Ability to work well in a highly dynamic / team environment that focuses on providing above industry standard customer service
  • B.S. degree in an engineering or similar program from an accredited college / university preferred or equivalent experience 
  • Travel is required

#LI-DB1


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