Accelerate time to value
Get the most out of HashiCorp products by partnering with our Customer Success team.
At HashiCorp, we are passionate about our customer's journey to value and success. We provide a best-in-class customer experience, delivered through proactive education, enablement, and proven best-practices.
Our Customer Success teams are here to guide you every step of the way, whether through our community and digital experiences or through in-person sessions. Our goal is to help you see value through your investment in HashiCorp.
So much goes into making you successful. Three core pillars are inform how we work to serve you.
We educate, guide, and enable your teams to deploy and operate products according to proven best pratices.
We help you deliver against your top use cases, and ensure products are used properly to drive rapid ROI.
We connect product usage to business need and value-based outcomes to ensure you achieve measurable value.
At HashiCorp, we partner with our customers. Here are six things you can do to get the most from your relationship with us.
Identify a primary decision maker to ensure forward progress
Prioritize joint success planning to deliver value and expected outcomes
Provide clarity on change control, escalation & other internal processes
Bring in executive leadership to clear roadblocks & validate outcomes
Ensure key stakeholders are engaged for successful completion of milestones
Encourage team members to consume training material in a timely fashion
No matter where you are on your cloud journey - or the size of your challenges - HashiCorp has customer success and support options to suit your needs.
|DigitalBest for smaller organizations||TeamBest for organizations scaling their cloud adoption||Managed AccountsBest for large organizations with significant cloud adoption and complexity|
Recommend support level
Submit tickets 24x7
Access to support portal for ticket management and knowledge base articles
CSM / CSA engagement
Multi-Week interactive onboarding trains
Monthly office hours
Monthly CSA Assistance
Year round guidance
Customer Success Manager: Your Trusted Advocate
Customer Success Architect: Your Technical Advisor
Architecture Design & Review
Product Onboarding & Enablement
Strategic Relationship with HashiCorp
Access to product leadership