Customer success

Accelerate time to value

Get the most out of HashiCorp products by partnering with our Customer Success team.

At HashiCorp, we are passionate about our customer's journey to value and success. We provide a best-in-class customer experience, delivered through proactive education, enablement, and proven best-practices.

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HashiCorp offers a range of customer success and support options to fit the needs and budget of every business. Our capabilities include:

  • Onboarding

  • Adoption

  • Integration

  • Scale

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The customer success journey

Our Customer Success teams are here to guide you every step of the way, whether through our community and digital experiences or through in-person sessions. Our goal is to help you see value through your investment in HashiCorp.

  1. Kickoff

    • Engagement plan aligning business objectives with technology goals
    • Initial use case / partners / workflows identified
  2. Onboarding

    • Go-live readiness, including enablement, adoption, people, and process
    • Weekly / bi-weekly cadence meetings established
  3. Crawl

    • Implementation of test plans within customer environments
    • Proactive guidance and observability of product
  4. Walk

    • Ongoing adoption of features within the product stack
    • Additional integrations of applications and services
  5. Run

    • Operational focus for full product adoption
    • Re-evaluate business objectives, and iterate engagement plan

Our customer success pillars

So much goes into making you successful. Three core pillars are inform how we work to serve you.

  • Enablement

    We educate, guide, and enable your teams to deploy and operate products according to proven best pratices.

  • Adoption

    We help you deliver against your top use cases, and ensure products are used properly to drive rapid ROI.

  • Value attainment

    We connect product usage to business need and value-based outcomes to ensure you achieve measurable value.

Keys to success: partnering to drive value realization

At HashiCorp, we partner with our customers. Here are six things you can do to get the most from your relationship with us.

  • Single point of contact

    Identify a primary decision maker to ensure forward progress

  • Success planning

    Prioritize joint success planning to deliver value and expected outcomes

  • Process planning

    Provide clarity on change control, escalation & other internal processes

  • Executive engagement

    Bring in executive leadership to clear roadblocks & validate outcomes

  • Project team participation

    Ensure key stakeholders are engaged for successful completion of milestones

  • Training

    Encourage team members to consume training material in a timely fashion

Everyone enjoys the customer success experience

No matter where you are on your cloud journey - or the size of your challenges - HashiCorp has customer success and support options to suit your needs.

DigitalBest for smaller organizationsTeamBest for organizations scaling their cloud adoptionManaged AccountsBest for large organizations with significant cloud adoption and complexity
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CSM / CSA engagement
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Multi-Week interactive onboarding trains
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Technical Guidance
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Customer Success Manager: Your Trusted Advocate
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Value Realization
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Customer Success Architect: Your Technical Advisor
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Product Onboarding & Enablement
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