HybridSpain - Madrid
Req IDJR103002

Director, Technical Field Operations - Madrid Hub (hybrid)

About the role...

Our philosophy in Customer Success starts in the sales process and manifests itself during our customers lifecycle using our solutions. As a member of the Technical Field Operations (TFO) leadership, this leader will be responsible for building a new team ensuring our philosophies are delivered.

These start with building the best Solutions Engineering and Architecture team possible and a technical team that can build and maintain all the assets that matter for a productive technical seller (workshops, demos, training etc.).

For the Value Engineering asset and content developers, this role will operate within a matrixed organisational structure, aligning hierarchically while functional responsibilities will report into a functional leader within the area of expertise.  You should have experience supporting local needs with the ability to inspire and motivate teams within a dynamic, cross-functional organisational framework.  This role also acts as an escalation channel for the team and involves strategic customer engagement, team leadership, and close collaboration with cross-functional teams to ensure customer success with HashiCorp tooling. As with any leadership position, it is required to nurture and support team members into advancing their abilities and career within HashiCorp in order to retain talent, as well as hiring within the team.

This Director, Technical Field Operations will build, lead and develop an elite team of customer-facing engineers (solutions, architects and program) that will evolve our next generation of technical field capabilities. These capabilities will accelerate our global Solutions Engineering team ability to improve our technical win rate, build assets that can be reused globally and become specialists within our 3 respective domains: security, infrastructure, and networking.

 

In this role, you can expect to...

  • Effectively manage a team of technical resources that will span across sales, domain experts and specialised programs. 
  • Collaborate with TFO geo functional leaders in supporting their organizations and functions through this shared services hub
  • Be a Subject Matter Expert (SME) on HashiCorp architecture and products
  • Assist the value engineering asset development team in developing and maintaining a diverse portfolio of strategic technical assets like demos, workshops, training materials etc
  • Provide guidance for technical decisions related to TFO programs and tools
  • Assist our Solutions Engineering teams during a sales cycle
  • Assist our Solutions Architects on customer outcomes that will drive consumption
  • Foster an environment of technical collaboration and integration across presales and post-sales
  • Visit our office in Madrid several times a week

You may be a good fit for our team if you have...

  • 5+ years Technical Pre-Sales or Sales Engineering experience
  • At least 3 years of experience as a manager of managers of technical teams
  • Fluency in the English language and at least one other major European language (French, German, Italian or Spanish)
  • Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms
  • Proficiency and/or knowledge of existing HashiCorp tools such as Terraform, Vault, and Consul is a plus
  • Cloud and/or SaaS experience is a plus
  • Leadership abilities along with proven success in building, growing and managing a very hardworking and motivated organisation
  • Excellent presence; strong written and verbal communication skills
  • Upbeat, passionate, and unparalleled customer focus
  • Some experience operating within a matrixed organisational environment
  • Experience managing and influencing change in organizations
  • B.S. degree in an engineering or similar program from an accredited college/university preferred or equivalent experience

#LI-LH1 #LI-hybrid

Life at Hashicorp

Life at HashiCorp

HashiCorp is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012. Join us on our journey as we work to support the world's most innovative companies as they transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.

About HashiCorp

At HashiCorp, we build the infrastructure that enables innovation.  Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world. We're building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today. 

HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.

HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please reach out to benefits@hashicorp.com

We comply with all laws and regulations set forth in the following posters:

Know Your Rights: Workplace Discrimination is Illegal

EEO is the Law Supplement

Pay Transparency Non-Discrimination

Benefits at HashiCorp

Note: some benefits may differ from one country to another.