Enterprise Support (On Prem)

Share your business goals with our team, and our group of experts will build a long-term strategy that’s right for you.
These terms are no longer available after February 1, 2022 unless otherwise agreed to in applicable agreements with HashiCorp, Inc.
Bronze
Silver
Gold
Hours of availability
N/A
9-5, Monday - Friday
Us Local Time
European Central Time
Australia Eastern Time
24 X 7
(Sev-1 Urgent)
Severity 1
Urgent
First Response
Resolution
N/A
N/A
8 business hours
24 business hours
60 minutes
24 elapsed hours
Severity 2
High
First Response
Resolution
N/A
N/A
16 business hours
5 business days
4 business hours
3 business days
Severity 3
Normal
First Response
Resolution
N/A
N/A
24 business hours
7 business days
8 business hours
7 business days
Severity 4
Low
First Response
Resolution
24 business hours
Best effort
24 business hours
Best effort
24 business hours
Best effort
Technical contacts allowed
2
3
4

Support Plan Details

Support Period & End-of-Life Policy
Severity Definitions

Still have questions?

For further details on our support plans please reach out to our Sales Team directly or contact your Technical Account Manager if you are an existing Enterprise customer.
Contact Sales