Enterprise Support (On Prem)
Share your business goals with our team, and our group of experts will build a long-term strategy that’s right for you.
These terms are no longer available after February 1, 2022 unless otherwise agreed to in applicable agreements with HashiCorp, Inc.
| BRONZE | SILVER | GOLD | ||
|---|---|---|---|---|
| Hours of Availability | N/A |
9-5, Monday - Friday
US Local Time
European Central Time
Australia Eastern Time
|
24 X 7
(Sev-1 Urgent) | |
| Severity 1: Urgent | First Response | N/A | 8 Business hours | 60 minutes |
| Resolution | N/A |
24 business hours
|
24 elapsed hours
| |
| Severity 2: High | First Response | N/A |
16 business hours
|
4 business hours
|
| Resolution | N/A |
5 business days
|
3 business days
| |
| Severity 3: Normal | First Response | N/A |
24 business hours
|
8 business hours
|
| Resolution | N/A |
7 business days
|
7 business days
| |
| Severity 4: Low | First Response |
24 business hours
|
24 business hours
|
24 business hours
|
| Resolution |
Best effort
|
Best effort
|
Best effort
| |
| Technical contacts allowed |
2
|
3
|
4
| |
Support Plan Details
Support Period & End-of-Life Policy
Severity Definitions
Still have questions?
For further details on our support plans please reach out to our Sales Team directly or contact your Technical Account Manager if you are an existing Enterprise customer.