Enterprise Support (On Prem)
Share your business goals with our team, and our group of experts will build a long-term strategy that’s right for you.
Bronze | Silver | Gold | ||
---|---|---|---|---|
Hours of availability | N/A | 9-5, Monday - Friday Us Local Time European Central Time Australia Eastern Time | 24 X 7 (Sev-1 Urgent) | |
Severity 1 Urgent | First Response Resolution | N/A N/A | 8 business hours 24 business hours | 60 minutes 24 elapsed hours |
Severity 2 High | First Response Resolution | N/A N/A | 16 business hours 5 business days | 4 business hours 3 business days |
Severity 3 Normal | First Response Resolution | N/A N/A | 24 business hours 7 business days | 8 business hours 7 business days |
Severity 4 Low | First Response Resolution | 24 business hours Best effort | 24 business hours Best effort | 24 business hours Best effort |
Technical contacts allowed | 2 | 3 | 4 |
Support Plan Details
Support Period & End-of-Life Policy
Severity Definitions
Still have questions?
For further details on our support plans please reach out to our Sales Team directly or contact your Technical Account Manager if you are an existing Enterprise customer.