What the transition to IBM means for HashiCorp customers: Greater value, same commitment

We’re excited to share that beginning September 1, 2025, all business operations for HashiCorp will officially transition to IBM. This marks an important milestone in our journey as HashiCorp, an IBM Company, and unlocks new opportunities for our customers while preserving the trust, continuity, and capabilities you've come to expect from HashiCorp. In this post, we will talk about our continuing mission and share several updates around product naming, billing operations, and support.

A stronger foundation — with familiar tools 

Behind the scenes, we're laying the groundwork to provide long-term customer value by integrating HashiCorp products into IBM’s Automation portfolio. HashiCorp and IBM strongly believe in the power of unified lifecycle management that connects infrastructure, security, and operations through a single control plane.  

Through our transition, the HashiCorp mission remains unchanged. We will continue to help our customers accelerate innovation, strengthen security, and optimize cloud ROI by simplifying hybrid cloud infrastructure and security management. We are thrilled about the opportunity to grow these capabilities within the IBM automation portfolio. Together, we will help customers transform their business with a unified foundation for hybrid cloud, built on trusted data and scalable operations that empower them to adopt AI with confidence and control. 

HashiCorp Global Support systems will align with IBM Support 

HashiCorp’s customer support systems will align with IBM’s world-class support, offering access to plans equivalent to existing coverage. More details will be available in the coming weeks.  

IBM will be taking over billing operations for HashiCorp

HashiCorp customers will receive direct communications about their billing operations changes, but in short, all customers will receive new unique IBM customer numbers (existing IBM customers may continue to use their established account) and invoices will now be issued by IBM. There will be no billing or operational changes for PAYG (Pay as you go) customers at this time.  

Questions? We’re here to help

• For more details on billing operations see the Doing Business with IBM documentation 

• For more details on product changes see the documentation here 

• For billing or vendor setup support visit IBM support 

• For product support, continue using HashiCorp support  

• For anything else, reach out to your HashiCorp account team  

As we move forward as HashiCorp, an IBM Company, our promise to you remains the same: deliver the best infrastructure and security automation solutions to power secure, scalable innovation. This promise is now backed by IBM’s enterprise-grade capabilities and global support. We’re excited for what’s next, and we’re grateful to have you with us.