About the role...
We are building a team of Implementation Services Engineers to ensure the successful delivery of HashiCorp’s solutions for our enterprise customers. As a member of the Customer Service & Support organization, the Implementation Engineer will be responsible for the project management and technical aspects of implementations. This starts with an internal hand-off with Sales all the way to a successful deployment, and a hand-off to the designated Technical Account Manager.
In this role you can expect to...
- Participate in the full lifecycle of a client implementation from initial internal hand-off from our sales team and sales engineer to installation, system configuration, and testing
- In some cases, you are also expected to provide some amount of training and limited post implementation support
- Be a Subject Matter Expert (SME) on HashiCorp architecture, tools and products
- Provide guidance for business decisions during the implementation from a technical perspective on issues such as: performance, scalability, reliability, and security
- Work with our Product Management, Product Engineering and Support team to resolve issues that occur during the implementation
- Manage the implementation plan, sharing weekly status reports
- Set, manage and meet mutual expectations with the customer to ensure satisfactory completion of implementation projects
- Handle escalations where necessary and manage customer as well as internal resources expectations
- Facilitate discovery and requirements analysis sessions with customers and the HashiCorp team
- Develop project plans and estimates in order to deliver on time and within budget
- Track and report project metrics to ensure project success and mitigate risk
You may be a good fit for our team if you have...
- 3+ years Technical Account Management, Customer Support experience or Sales Engineering experience or equivalent experience - practitioners are highly encouraged to apply
- Fluency in the English language. Candidates should possess excellent written and verbal communication skills
- At least 3+ years in a customer facing role/customer success role
- Flexibility to work a late/evening shift may be a requirement for this position. Candidates should be able to accommodate working during evening hours, as per the needs of the business
- Proficiency with Vault in a production environment preferred
- Ability to provide guidance for HashiCorp product deployment with strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes
- Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms
- Proficiency and/or knowledge of existing HashiCorp tools such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others
- Expertise in open source and SaaS is a major advantage
- Experience with implementing software products or solutions to large enterprise companies
- Excellent presence; strong written and verbal communication skills
- Upbeat, passionate, and unparalleled customer focus
- B.S. degree in an engineering or similar program from an accredited college / university preferred or equivalent experience
HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. #LI-JN1
#LI-Hybrid
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Life at HashiCorp
HashiCorp is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012. Join us on our journey as we work to support the world's most innovative companies as they transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.
About HashiCorp
At HashiCorp, we build the infrastructure that enables innovation. Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world. We're building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today.
HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.
HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please reach out to benefits@hashicorp.com
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